Safer gambling at Trixino

Gambling involves financial risk and uncertain outcomes. It should never be treated as income or a way to recover losses. This page explains tools available on Trixino accounts, warning signs to take seriously, and independent organisations that can help. Return to Trixino anytime, or read short answers in the FAQ.

Principles worth keeping in mind

Only gamble with money you can afford to lose. Decide a budget before you start, and stop when you reach it. Take regular breaks. Do not chase losses by increasing stakes. If gambling stops feeling like entertainment, pause and seek independent advice.

  • Set personal limits before you play, not after a bad session
  • Treat wins as luck within a product that retains a house edge over time
  • Keep gambling separate from essential bills and borrowed money
  • Talk to someone you trust if friends or family raise concerns

Tools on your account

Where these tools appear in your account settings, use them early. Availability and exact options can depend on product configuration — check what is offered on your account rather than assuming every control is present for every user.

  • Deposit limits

    Where available, deposit limits let you cap how much you can pay in over a chosen period. Check your account settings for the options offered and how changes take effect.

  • Loss limits

    Where available, loss limits set a ceiling on net losses over a period. Once reached, real-money play may pause until the period resets — confirm the exact behaviour in your account.

  • Session limits and reality checks

    Session reminders or limits can interrupt play and show time spent. Use any reminder tools offered in your account if you find it hard to keep track of time.

  • Time-out

    A time-out temporarily locks access for a chosen period. If offered, review the duration options and whether the lock can be reversed early before you confirm.

  • Self-exclusion

    Self-exclusion closes or blocks an account for a longer period. Read the terms shown at confirmation carefully — longer exclusions are usually hard to reverse early.

  • GAMSTOP

    GAMSTOP is the national self-exclusion scheme for operators licensed in Great Britain. Registering there is independent of Trixino and can block access across participating licensed sites.

Signs that gambling may be becoming a problem

Problem gambling rarely announces itself. It usually shows up as a gradual change in how much time and money is involved, and in how you feel about it. Any of the following is worth taking seriously:

  • Gambling for longer than you planned, or more often than you intended
  • Staking more than you can comfortably afford to lose
  • Trying to win back money you have lost by betting more
  • Borrowing money, or selling things, in order to gamble
  • Hiding how much you gamble from people close to you
  • Feeling anxious, low or irritable when you are not gambling

If you recognise several of these, talk to someone independent of any gambling company. The organisations below are free and confidential.

Independent support

National Gambling Helpline

Free and confidential, 24 hours a day, on 0808 8020 133.

Protecting under-18s

It is illegal for anyone under 18 to gamble in Great Britain. Keep login details private and do not allow anyone under 18 to use your account. If you share a device, consider device-level filtering tools that block gambling sites.

Follow any age checks and account rules published during registration. If you believe an under-18 has accessed an account, contact support through the options on the contact page.

Responsible gambling FAQ

Where can I find safer gambling tools at Trixino?

On the responsible gambling page: principles, account tools where available, and links to independent UK support organisations.

What is GAMSTOP?

GAMSTOP is the national self-exclusion scheme for operators licensed in Great Britain. Registering there is independent of Trixino and can block access across participating licensed sites.

Who can I contact for problem gambling support?

Independent organisations linked from the responsible gambling page include BeGambleAware, GamCare and the National Gambling Helpline.